Welcome to Motion Purchase by Men Sportswear Store! We specialize in premium outdoor and adventure gear for the modern enthusiast. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of products do you specialize in?
We focus on high-performance outdoor apparel and accessories including base layers (tops and bottoms), technical fleece, casual outdoor clothing, footwear (including specialized climbing shoes), and essential adventure accessories like gloves, hats, and eyewear. Our products are designed to transition seamlessly from trail to town.
Are your products suitable for extreme weather conditions?
Yes! Our technical apparel like base layers and fleece are designed for outdoor performance. We use climate-appropriate materials that provide moisture-wicking, insulation, and durability. Specific product descriptions will indicate temperature ranges and activity types they’re best suited for.
How do I choose the right size?
Each product page includes detailed sizing charts with measurements in both US and international sizes. For technical apparel like base layers, we recommend considering whether you prefer a snug performance fit or more relaxed comfort fit based on your activity level.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly.
Do you offer gift cards or wish lists?
Currently we don’t offer gift cards, but you can create an account to save favorite items for future reference. We’re working on implementing a wish list feature in our next website update!

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding some remote areas in Asia and other regions. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:

Standard Shipping ($12.95 flat rate worldwide):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Includes full tracking and faster customs clearance

Free Economy Shipping (orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Includes our protective packaging

All orders are processed within 1-2 business days before dispatch.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track your package. You can also log into your account to view order status and tracking information.
Do I need to pay customs fees?
International orders may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the customer. We provide detailed customs documentation to help streamline the process.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused, in original condition with tags attached. For US customers, we provide prepaid return labels. International return shipping costs vary by location.
How do I initiate a return?
Start the return process by emailing our customer service team at [email protected] with your order number and items you wish to return. We’ll guide you through the simple process and provide all necessary instructions.
How long do refunds take?
Once we receive your returned items, we process refunds within 3-5 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund.
Do you offer exchanges?
Currently we process returns for refunds only. For size exchanges, we recommend placing a new order for the correct size while returning the original item for a refund.

Account & Customer Service

How do I create an account?
You can create an account during checkout or by visiting the “My Account” section of our website. Having an account lets you track orders, save your information for faster checkout, and view order history.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password securely.
How can I contact customer service?
Our Washington-based team is happy to help! Email us at [email protected] with any questions. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).

Didn’t find the answer you’re looking for? Our adventure-ready customer service team is standing by to assist you. Email us at [email protected] and we’ll get back to you promptly.

Motion Purchase | 2850 Davenport Street Northwest, Washington, US 20008