At Men Sportswear Store, we stand behind our performance-driven outdoor apparel just as we stand behind your satisfaction. If your gear doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Commitment

We accept returns within 15 days of delivery for most items in original condition (unworn, unwashed, with tags attached). Your adventure deserves the right gear, and we’re committed to making it right.

Note: For hygiene reasons, base layers (Baselayer Bottoms & Tops) and climbing shoes are final sale and cannot be returned unless defective.

Easy Returns Process

  1. Initiate Your Return (within 15 days of delivery):
    • Email [email protected] with your order number and return request
    • Use our ready template below for faster processing
  2. Wait for Approval:
    • Our team will respond within 24-48 hours with return instructions
    • You’ll receive an RMA (Return Merchandise Authorization) number
  3. Package Your Items:
    • Include the original packing slip or order confirmation
    • Securely package items in original packaging if possible
  4. Ship Your Return:
    • Ship to: Returns Department, 2850 Davenport Street Northwest, Washington, US 20008
    • Recommended carrier: USPS or FedEx with tracking
    • Return shipping costs are the customer’s responsibility
  5. Receive Your Refund:
    • Processing begins upon receipt at our warehouse
    • See refund timeline details below

Exchange Process

For size exchanges on eligible items:

  1. Follow the same initiation process as returns
  2. Specify desired size/color in your email
  3. We’ll ship your replacement once we receive the original item
  4. Standard shipping rates apply for the new shipment

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Original shipping fees are non-refundable

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Men Sportswear Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for return: [Product Name, Size, Color]
  • Reason for return: [Size Issue, Defect, Wrong Item, etc.]
  • Preferred resolution: [Refund / Exchange for [Size/Color]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive damaged or defective gear (our quality control team works hard to prevent this!):

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Need help? Our customer service team is ready to assist with any return questions at [email protected]. Average response time: 24 hours.